COMPLAINTS
We take complaints seriously and aim to resolve them fairly, promptly, and with a clear record.
PROCESS
For repair-quality issues, contact the garage through your job thread first — many resolve fastest on-site.
If unresolved within 5 business days, open a dispute in your GarageOS account with photos and notes.
Email sales@tronix-inc.co.zw with your job reference, summary, and evidence (photos, invoices).
We acknowledge complaints within 2 business days. A complaints handler reviews job records, messages, and garage response. We aim for a substantive response within 15 business days; complex cases may extend to 30 days with notice. Outcomes may include mediation, partial refund through the Platform, garage coaching, or delisting for serious breaches.
If you remain dissatisfied and your complaint relates to a consumer contract with a garage, you may use approved alternative dispute resolution. For Platform service issues, you may contact the ICO for data protection matters or seek redress through the courts of England and Wales. Financial Ombudsman Service does not apply to repair contracts unless the payment was a regulated credit product.
Garages may lodge complaints about Platform decisions to sales@tronix-inc.co.zw. SLA and fee disputes are reviewed by our operations lead within 10 business days.
FORM
Include your job reference if you have one — it helps us find your records faster.