Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and GarageOS Ltd (company number 14829371), registered at 123 Shoreditch High Street, London E1 6JE ("GarageOS", "we", "us"). By accessing our website, mobile applications, or APIs, or by creating an account, you agree to these Terms. If you do not agree, you must not use our services.

1. Acceptance and changes

We may update these Terms from time to time. Material changes will be notified by email or prominent notice on the platform at least 14 days before they take effect, except where required by law to implement changes sooner. Your continued use after the effective date constitutes acceptance. For garage partners, material fee changes require 30 days notice unless you terminate before the change applies.

You confirm that you are at least 18 years old and have legal capacity to enter into contracts. If you use GarageOS on behalf of a business, you represent that you have authority to bind that entity.

2. Definitions

"Platform" means the GarageOS website, apps, dashboards, and APIs. "Driver" or "Customer" means a user booking or requesting services for a vehicle. "Garage" or "Partner" means a verified business listing services on the Platform. "Job" means a service request, quote, booking, or completed work arranged through GarageOS. "Content" means text, images, reviews, messages, and data submitted by users.

3. Accounts and security

You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your account. Notify us immediately at sales@tronix-inc.co.zw if you suspect unauthorised access. We may suspend accounts for suspected fraud, policy breaches, or legal requirements.

One natural person may hold one driver account; garages may register multiple authorised users under a business account subject to our verification process. We may refuse registration at our discretion where verification fails or risk thresholds are met.

4. Driver terms

GarageOS is a marketplace connecting you with independent garages. We are not a garage, insurer, or credit provider unless explicitly stated. Garages are solely responsible for workmanship, health and safety on their premises, and compliance with applicable motor trade regulations.

Quotes displayed or sent through the Platform are offers from garages unless marked as estimates. A binding contract for repair work exists between you and the garage when you accept a quote or confirm a booking. GarageOS facilitates communication, payment, and dispute tools but is not a party to that repair contract except as stated in our payment terms.

You must provide accurate vehicle information, including registration, mileage, and symptom descriptions. Misrepresentation may void protections and result in account suspension. You are responsible for removing personal belongings from vehicles and for collecting vehicles within agreed timeframes; storage charges may apply per garage policy.

5. Garage partner terms

Garages must maintain valid motor trade insurance, accurate business registration, and (where applicable) current DVSA MOT authorisation. You must not subcontract Platform jobs to unverified third parties without disclosure. Leads generated through GarageOS must be fulfilled on-platform for twelve months from first contact unless we agree otherwise in writing.

You grant GarageOS a non-exclusive licence to use your business name, logo, workshop images, and listing content for marketing the Platform. You warrant that you have rights to all uploaded content and that services will be performed with reasonable skill and care consistent with UK consumer law.

Garages must respond to leads within stated service levels where enrolled in priority programmes. Repeated failure to respond, chronic cancellations, or fraudulent reviews may result in delisting. You will maintain clear pricing in quotes, including parts grades (OEM, OE-equivalent, aftermarket) and labour separately where requested by the customer.

6. Payments

Where in-app payment is enabled, we act as commercial agent for the garage to collect amounts due for the Job. Card payments are processed by regulated payment partners; we do not store full card numbers. Payouts to garages are made to verified bank accounts, net of platform fees and chargebacks, typically within two UK business days of job completion confirmation.

Drivers authorise charges for accepted quotes, deposits, or final balances as shown at checkout. Additional work beyond the accepted quote requires a new approval through the Platform or documented customer consent. VAT invoices for repair work are issued by the garage unless we explicitly issue on their behalf.

Chargebacks and payment disputes may result in temporary holds on garage payouts pending investigation. We may offset amounts owed against future payouts where permitted by law and contract.

7. Platform fees

Garages pay a platform fee on completed Jobs as published on our pricing page, currently eight per cent of the job value excluding applicable taxes where the fee is calculated on gross transaction value. Fees apply when a Job is marked complete and paid through GarageOS or confirmed as collected under our cash reporting policy. No monthly listing fee applies to standard plans unless you subscribe to optional add-ons.

Drivers are not charged a platform booking fee for standard use unless disclosed at checkout for specific products. Third-party payment processing costs are included in garage fee structures for in-app payments as described in partner documentation.

8. Cancellations and refunds

Drivers may cancel MOT and service bookings free of charge up to 24 hours before the appointment unless the garage's published policy offers a longer window. Late cancellations or no-shows may forfeit deposits where a deposit was required. Garages may cancel for safety reasons, inability to source parts, or force majeure; they must notify customers promptly through the Platform.

Refund eligibility for completed work disputes is handled under our disputes process. Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 for consumer contracts with garages.

9. Disputes

If you are unhappy with work quality, raise a dispute in your account within 14 days of collection. GarageOS may facilitate evidence gathering, including photos and technician notes, and suggest resolutions. We may issue partial refunds through the payment system where appropriate and agreed or where we determine a garage breach of Platform standards. Our decisions in goodwill mediation are not binding arbitration unless we expressly agree.

Unresolved consumer complaints may be referred to approved alternative dispute resolution schemes as listed on our complaints page. Garages agree to cooperate with dispute investigations and maintain records for a minimum of 12 months.

10. Content, reviews, and conduct

You must not post unlawful, defamatory, harassing, or misleading content. Reviews must reflect genuine experiences; we use automated and manual moderation and may remove reviews that appear fraudulent or conflict with job records. Garages must not solicit off-platform incentives for positive reviews.

Prohibited conduct includes scraping the Platform without permission, reverse engineering our software, circumventing fees by diverting Platform leads off-platform, and impersonating any person or business. We may report illegal activity to authorities.

11. AI-assisted features

Fault diagnosis, quote fairness indicators, and maintenance predictions are informational only and do not replace inspection by a qualified technician. GarageOS does not guarantee accuracy of AI outputs. You must not rely solely on AI results for safety-critical decisions. Garages remain responsible for their own diagnostic conclusions and repair recommendations.

12. Limitation of liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law. Subject to that, GarageOS is not liable for indirect, consequential, or loss of profit arising from use of the Platform. Our total liability to you for claims arising in any 12-month period is limited to the greater of £100 or the fees you paid to GarageOS (not repair amounts) in that period, except for garages where platform fees paid in that period may be used as the cap for platform-related claims.

The Platform is provided "as is" with reasonable skill and care in operating the marketplace. We do not warrant uninterrupted access. Scheduled maintenance will be communicated where practicable.

13. Termination

You may close your account at any time via settings or by emailing sales@tronix-inc.co.zw. We may suspend or terminate access for breach of these Terms, legal risk, or inactivity exceeding 24 months, with notice where reasonable. Provisions that by nature should survive (fees owed, liability limits, governing law) survive termination.

Garages must complete in-progress Jobs or transfer them by mutual agreement before account closure. Listing removal does not erase obligations for Jobs already booked.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their home jurisdiction where mandatory consumer law allows.

If you are a business user, you agree to the exclusive jurisdiction of the English courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Contact

GarageOS Ltd, 123 Shoreditch High Street, London E1 6JE. Email: sales@tronix-inc.co.zw. Phone: +44 (0)20 7946 0958. For complaints, see our complaints procedure. For data protection, see our privacy policy.

These Terms together with our Privacy Policy, Cookie Policy, and any order-specific terms for paid products constitute the entire agreement regarding Platform use unless superseded by a signed enterprise agreement.

Complaints about Platform conduct do not affect your statutory rights against a garage for defective work. GarageOS may provide goodwill credits at its discretion without creating a precedent or admission of liability.

English law applies to interpretation of these Terms. Defined terms survive termination. You may print or save a copy for your records. GarageOS is not responsible for delays in postal or electronic communications outside our control.

GarageOS may participate in industry codes of conduct related to automotive marketplaces. Where a code imposes standards higher than these Terms for consumers, the code prevails to the extent of the conflict for affected users.

16. Intellectual property

GarageOS owns all rights in the Platform software, branding, databases, and aggregated anonymised analytics. You receive a limited, revocable licence to use the Platform for its intended purpose. You may not copy, modify, or create derivative works except as permitted by law or written consent. Feedback you provide may be used without obligation or compensation.

Vehicle data retrieved from official sources remains subject to those sources' terms. You must not extract vehicle histories or garage listings at scale without our written consent. Trademarks of third parties belong to their owners; listing a vehicle make does not imply manufacturer endorsement.

17. Data protection

Each party will comply with UK GDPR and the Data Protection Act 2018. Our Privacy Policy describes how we process personal data. Where GarageOS processes personal data on behalf of garages (for example customer contact details on a Job), we act as processor under a data processing agreement available in the garage dashboard. Garages are controllers for their customer relationships and must have lawful bases for marketing communications they send outside Platform tools.

International transfers use appropriate safeguards such as UK adequacy regulations or standard contractual clauses. You may exercise data subject rights as described on our GDPR page; we will assist garages in responding to requests relating to Job data within reasonable timeframes.

18. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including industrial action, utility failures, pandemics, government restrictions, or failures of telecommunications or hosting providers. Payment obligations for work already completed before the event remain due. If force majeure continues for more than 60 days, either party may terminate affected bookings without penalty except for work already performed.

19. Assignment and third-party rights

GarageOS may assign these Terms to an affiliate or successor in connection with merger, acquisition, or sale of assets. You may not assign without our consent except that garages may assign to a successor entity that assumes all obligations and passes verification. No person other than you and GarageOS has rights under the Contracts (Rights of Third Parties) Act 1999 except affiliates enforcing intellectual property rights.

20. Severability and waiver

If any provision is held invalid, the remainder continues in effect. Failure to enforce a provision is not a waiver unless acknowledged in writing. Headings are for convenience only. "Including" means including without limitation. These Terms are in English; translated versions are for convenience and the English version prevails in case of conflict.

21. Additional garage obligations

Garages must display consumer rights information where required by law, including cancellation rights for distance contracts where applicable. Workshop premises must meet health and safety standards. Waste oil, tyres, and parts must be disposed of through licensed carriers. Garages indemnify GarageOS against claims arising from their repair work, premises, or employees, except to the extent caused by GarageOS negligence.

Promotional credits, featured placement, or trial periods may be offered at our discretion with separate promotional terms. We may run quality audits including mystery shopping or documentation requests. Refusal to cooperate with audits may affect verification status.

22. Additional driver obligations

You must ensure vehicles are insured for road use when driven to appointments. Test drives by garages require your consent. You authorise garages to record mileage and condition at check-in. For fleet or company vehicles, you confirm authority to book and pay. Children and pets on premises are your responsibility; garages may refuse unsafe situations.

Loyalty programmes, referral bonuses, and promotional vouchers are subject to separate rules published at launch. Vouchers have no cash value and may expire. Abuse of promotions may result in account closure and reversal of benefits.

23. Electronic communications

Where UK consumer law grants you a cooling-off period for distance contracts, garages must honour statutory rights in addition to Platform cancellation tools. GarageOS displays garage cancellation policies at booking where provided. Nothing in these Terms reduces rights you have against a garage under the Consumer Rights Act 2015.

GarageOS records audit logs of account access, quote acceptance, and payment events for fraud prevention and dispute resolution. Logs are retained according to our data retention schedule and may be disclosed to law enforcement with valid legal process.

You consent to receive service messages, booking confirmations, and legal notices electronically. Marketing emails require consent where required by law and include unsubscribe links. SMS reminders for MOT and appointments may be sent if you provide a mobile number; standard message rates may apply. Keep your contact details current to receive time-sensitive notices about Jobs and safety recalls we choose to pass on from manufacturers or agencies.